Terms of Service

Effective: October 28, 2026. Document version: 2026-10-28.coordinated-v1.

Welcome to HipUp Fitness ("HipUp," "we," "us," or "our"). By creating an account or using our platform on this website, you agree to these Terms of Service. Please read them carefully.

Signup pages automatically send anonymous fixed counts of registration steps, without entered values or identity links. You can turn basic statistics off near the top of signup using the existing device choice; DNT/GPC and unavailable storage also stop collection. See the signup statistics disclosure for retention and limits.

1. Service Description

HipUp is an online fitness coaching platform with prerecorded workout videos for all age groups, including Kids (6-12), Teens (13-17), Adults (18-64), and Seniors (65+).

My Path and optional preferences

My Path saves participant-specific preferences and prepares plans from the workouts available under existing access rules. It does not grant a membership, household access or additional trial time. Your saved workout activity remains separate from preferences. Optional adult height and weight are governed by the questionnaire disclosure in the Privacy Policy: latest values only until removal or account deletion, visible only to that member and authorized HipUp owners, with no general staff or analytics copy.

2. Account Terms

You must be at least 18 to own an account. A parent or legal guardian must own and manage accounts or managed profiles used by child or teen participants.
Household access depends on the features and member limits included in your plan. The account owner can switch into managed child or teen profiles. Other adults sign in separately and their progress stays private.
You are responsible for maintaining the security of your account and password.
You must provide accurate and complete information when creating your account.
You are responsible for all activity that occurs under your account.
Notify us immediately at HipUp support if you suspect unauthorized access to your account.

3. Subscription & Billing

Free Accounts: Account creation may be available at no cost. Paid plan terms are shown before checkout.
Paid Plans: Plan details, included features, member limits, and renewal terms are shown before checkout or confirmed with HipUp before enrollment.
Paid subscriptions are billed according to the plan terms shown at checkout.
Payments are processed securely through Stripe. We will not store your full payment card details.
Any future pricing changes will be communicated according to your paid plan terms.

4. Refund Policy

Refund and cancellation terms are shown with active membership plans. For any billing or account question, contact us at HipUp support.

5. Content & Intellectual Property

All workout videos, images, text, and other content on HipUp are owned by or licensed to HipUp Fitness and protected by copyright.
Your account or subscription grants you a personal, non-exclusive, non-transferable license to stream available content for private, non-commercial use.
You may not download, copy, redistribute, record, or publicly display any content from the platform.
You may not use any automated tools to scrape, extract, or mirror our content.

6. Acceptable Use

As described in our Privacy Policy, daily basic statistics include legitimate child, teen, guardian, linked and managed family profiles under existing ownership and service consent checks. Requests are authenticated to authorize the active profile, while statistics payloads and stored counters contain no member or household identities, precise event times or age breakdowns. DNT, GPC and the browser's device opt-out stop collection across profiles. Optional account-linked analytics remains a separate choice and excludes minors and managed profiles. This update does not rewrite prior service acceptances or create a new guardian acceptance.

Basic statistics include anonymous workout discovery, playback-quality and supported member-task counters. They describe occurrences, not people or matched funnels, and contain no task values, health values, note text, search text or error text. Collection is best effort; newly covered actions have no past history in these counters. See the Privacy Policy for the fixed categories and limitations.

Fixed anonymous observations of the existing voluntary trial-feedback prompt include eligibility, visible display, answer/skip attempts, save outcomes, local dismissal and unresolved closes. Repeated visits can count again. Closed visible prompt lifetimes supply their own denominator; open prompts and lost observations limit coverage. No feedback reason, text, identity, demographic or health values enter these counters. Saved voluntary answers remain account-linked and separate. Device opt-out, DNT and GPC stop these 90-day daily counters without preventing feedback; no new popup or consent flow is introduced. Earlier service acceptances remain unchanged. Unfinished signup evidence for an earlier policy may require fresh explicit acceptance through existing account setup.

Restricted 90-day billing diagnostics retain commercial customer and provider event/object identifiers, relationships, fixed currency amounts, statuses, transitions, attempt fields, diagnostic/version codes and provider/receipt/explicit effective times. They are not anonymous and are accessible only to authorized operators; reports show grouped totals. No raw provider payload, card data, billing address, email, metadata, free text, demographic or health values are copied into these diagnostics. They are separate from anonymous activity and optional analytics and do not provide a complete accounting or settlement history. See the billing diagnostics disclosure for retention and account rights.

You agree not to:

Share your account credentials with anyone outside your subscription plan.
Use automated bots, scrapers, or similar tools to access the platform.
Attempt to bypass subscription restrictions or access controls.
Use the platform for any unlawful purpose or in violation of any applicable law.
Harass, threaten, or harm other users or HipUp staff.

7. Health & Fitness Disclaimer

HipUp provides fitness content for general wellness purposes. Our videos are not a substitute for professional medical advice, diagnosis, or treatment. Consult your doctor before starting any exercise program, especially if you have pre-existing health conditions. You exercise at your own risk, and HipUp is not liable for any injuries sustained during workouts.

8. Termination

You may cancel your account at any time from your account settings or by contacting support.
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or abuse the platform.
Upon termination, your right to access the platform and its content ceases immediately.

9. Limitation of Liability

To the maximum extent permitted by law, HipUp Fitness and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our total liability for any claim related to the service shall not exceed the amount you paid to us in the 12 months preceding the claim.

10. Changes to These Terms

We may update these Terms of Service from time to time. When we make significant changes, we will notify you via email at the address associated with your account. We retain the document version attached to your recorded acceptance; receiving an update notice does not create a new recorded acceptance.

11. Governing Law

These terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms or your use of HipUp shall be resolved in accordance with applicable law.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at:
HipUp support

Eligible new trials last 72 continuous hours after explicit activation. Eligible active trials receive a one-time 48-hour addition to the existing expiration. Eligible expired accounts receive 48 usable continuous hours only after explicit return activation. No clock starts from account creation, email confirmation or receipt of an announcement. Existing invitation, account and access rules still apply. A trial needs no card and does not automatically become paid. Existing paid or granted access retains its current terms without a new trial promise. Already granted time remains honored if new enrollment is disabled. Original records and accepted policy versions remain unchanged. Review the Privacy Policy trial supplement for communication choices and records.